Welcome to ModelCar America!
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Returns for exchange:
As ModelCarAmerica has no control over manufacturer imperfections, you agree not to hold us responsible for return shipping costs. We will however, replace any defective merchandise within 5 days of receiving your return and the replacement will be shipped at our cost.
Incorrect item received:
If the item we have sent you is incorrect or different to that stated on your invoice, please contact us within 14 days where we will be happy to process an exchange (where possible) or refund.
Returns for Refund:
We have a no questions asked, easy return policy. If you’ve changed your mind for any reason, you must return the product unused and in its original condition and package within 28 days for an exchange or refund. You will be responsible for the cost of returning unwanted goods, and the cost of the original shipping is not refundable.
Please make sure the item is returned protected during transit with outer packaging similar to that with which it was sent. All items being returned for exchange / refund must reach us in a re-saleable condition which includes their immediate outer packaging
Once return is received, we will process your refund credit within 72hrs.
Please reference the order# and include a copy of the invoice with your return package so that we can identify your order and issue credit accordingly.
Our address is:
Model Car America
5455 Vine St
Chino, CA 91710