Welcome to ModelCar America!
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The following are our store Terms and Conditions, please read before placing an order. By making a purchase you agree to the stated terms and conditions of this website.
Acceptance of order:
When you place an order on our website, you will view an order summary confirmation page, where we list the product price, and tax and shipping charges. Please proof read before finalizing and submitting your order. Once your order is submitted you can print out a copy of the order record, and you will also receive an email receipt of your order and its details. The order confirmation is not a contract to a sale at this point. Your order represents an offer to us to purchase a product/products, which is accepted by us at the point when we debit your card and dispatch the goods to you.
We accept PayPal and most major credit and debit cards. We only process payment when an order is ready to be dispatched within 24hrs. When you place an order on our website please make sure that your billing address is the address your credit/debit card is registered to. During the payment authorization process, we check the validity of your Account address and if it is not correct your card will be declined and / or your order will be delayed until we receive the correct details from you.
In Stock Items:
In stock item orders are shipped within 48hrs from the date of your order.
Your credit/debit card won't be charged for items that are not readily available to ship. We do keep your card information on file and when the pre-order item becomes available, we will charge your card and ship your package right away, at which time you will receive a follow up email with the order status and tracking information.
If you wish to cancel an order you will need to email our customer services team at firstname.lastname@example.org, quoting your order number. We recommend that you email your request as soon after ordering as possible. While we will try our best to accommodate you, we cannot guarantee that there will be time to cancel the order before it is dispatched. If this is the case please refer to our returns policy for details on how to return your order for a refund.
All pricing stated on this website are for the products only. For delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from Country to Country and you should contact your local customs office for further information
Returns for exchange:
As ModelCarAmerica has no control over manufacturer imperfections, you agree not to hold us responsible for return shipping costs. We will however, replace any defective merchandise within 5 days of receiving your return and the replacement will be shipped at our cost.
Incorrect item received:
If the item we have sent you is incorrect or different to that stated on your invoice, please contact us within 14 days where we will be happy to process an exchange (where possible) or refund.
Returns for Refund:
We have a no questions asked easy return policy. If you’ve changed your mind for any reason, you must return the product unused and in its original condition and package within 28 days for an exchange or refund. You will be responsible for the cost of returning unwanted goods, and the cost of the original shipping is not refundable.
Please make sure the item is returned protected during transit with outer packaging similar to that with which it was sent. All items being returned for exchange / refund must reach us in a re-saleable condition which includes their immediate outer packaging
Once return is received, we will process your refund credit within 72hrs.
Please reference the order# and include a copy of the invoice with your return package so that we can identify your order and issue credit accordingly.
Our address is:
Model Car America
5455 Vine St
Chino, CA 91710 U.S.A